Amazon — Out of return window, warranty path

When to use: Amazon customer is past Amazon’s 30-day return window but within Lucyd’s 1-year warranty.

Hi {customer_first_name},

Thanks for reaching out. Your order is past Amazon's standard 30-day return window, but Lucyd's 1-year limited warranty still covers manufacturing defects — so we may be able to help directly.

To evaluate your warranty claim, could you reply with:

1. Your Amazon Order Number (111-XXXXXXX-XXXXXXX format)
2. A screenshot of your original Amazon order receipt
3. A short video clearly showing the issue
4. Your full name, shipping address, and a preferred phone number

Once we have this, we'll review and, if eligible, ship a replacement directly to you from our Miami warehouse.

Thanks again for your patience.

Best,
{agent_name}
Lucyd Customer Support