When to use: First reply to a TikTok Shop customer. Modeled on Amazon but adjusted for TikTok flow.
Hi {customer_first_name},
Thanks for reaching out to Lucyd. I can help you with your TikTok Shop order.
To get started, could you share:
1. Your TikTok Shop order number (18-digit numeric)
2. The issue you're experiencing — a short video helps if there's a defect
3. Your shipping address (to verify)
If you'd like to return your order and you're within TikTok Shop's return window, you can initiate the return directly in the TikTok app under My Orders → After-sales.
If your order is past the return window but you believe there's a manufacturing defect, Lucyd's 1-year warranty may still apply — please send the items above and we'll review.
Best,
{agent_name}
Lucyd Customer Support