When to use: After replying to an Amazon Buyer-Seller message in Seller Central, mirror to Gorgias as an internal note. Per D-1 this is mandatory.
[Replied on Amazon Seller Central — {timestamp}]
To: {customer_name}
Re: Amazon Order #{amazon_order_id}
{Full text of the message sent in Seller Central}
—
Reply mirrored by {agent_name} for record-keeping. Ticket closed in Gorgias.Why: Today we have ZERO record of Amazon-side replies. This mirror is mandatory so we can QA, follow up across shifts, and dispute documentation.