When to use: Instagram story_mention with no text — just a tag of @lucydeyewear in someone’s story. Not a support issue, but a friendly acknowledgment is on-brand.
Thanks for the shoutout 🕶️Internal: Close ticket. Tag Issue: Spam-StoryMention. Not really spam, but we use the tag to measure volume.
The 🕶️ emoji is the only customer-facing emoji we use by default — it’s on-brand. Don’t use other emojis unless the customer used one first.