Policies
Lucyd policies — returns, warranty, shipping, privacy, and terms.
A single page for every Lucyd policy. If you need to read the fine print before placing an order, here it is.
Shopping & purchase
| Policy | Where |
|---|---|
| Returns (lucyd.co orders) | DTC returns — 7-day window, custom lenses non-refundable |
| Returns (marketplace orders) | Marketplace returns — handled by the marketplace |
| Warranty | Warranty — 1 year manufacturing defects |
| Extended warranty | Lucyd Pro Insurance — 24-month, user damage covered, $99 |
Shipping
| Policy | Where |
|---|---|
| Timelines | Shipping timelines — 1-2 business days stock; up to 10 business days custom |
| Missing or late shipments | Missing shipment — 21-day investigation window |
| Wrong shipping address | Wrong address — customer-entered errors are not replaceable at no cost |
| Shipping restrictions | Restrictions — countries we can’t ship to |
Prescription & lenses
| Policy | Where |
|---|---|
| How to add Rx | Prescription lenses |
| Custom-lens refundability | Non-refundable in all cases — see DTC returns |
| Lab processing time | Up to 10 business days |
Legal & privacy
For privacy policy, terms of service, accessibility statement, and other corporate-legal documents, see the footer on lucyd.co.
Questions
Contact support — 24/7 by email, chat, or phone.
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Last reviewed: 2026-05-26 Owner: alex